Enterprise Contact Centre Platform

IntelliSMARTContact Centre Platform

Showcasing expertise in Amazon Connect, intelligent routing, omnichannel support, and AI-powered virtual agents for modern contact centre solutions.

Avg Handle Time

3:45

-12%

CSAT Score

4.7/5

+8%

First Call Resolution

82%

+15%

AI Containment

68%

+22%

Platform Capabilities

Comprehensive contact centre solutions demonstrating expertise across all critical platform components

IVR Flow Builder

Design and visualize complex call flows with Amazon Connect-style drag-and-drop interface

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Intelligent Routing

Skill-based, priority, and time-based routing strategies for optimal agent utilization

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Omnichannel Support

Unified customer experience across voice, chat, email, and virtual agent channels

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ServiceNow Integration

Seamless ITSM integration with automatic ticket creation and knowledge base access

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AI Virtual Agent

Conversational AI with natural language understanding and smart escalation

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Analytics Dashboard

Real-time KPIs, metrics, and insights for data-driven decision making

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Technical Expertise & Best Practices

Deep knowledge of contact centre platforms with focus on Amazon Connect, ServiceNow integration, and AI-powered automation.

Amazon Connect Platform Expertise

Complex IVR and Call Flow Design

Multi-Channel Contact Centre Solutions

AI-Powered Automation & Self-Service

CRM/ITSM Integration Architecture

Performance Optimization & Analytics

High Performance

Optimized routing algorithms and efficient queue management for minimal wait times and maximum agent utilization.

Enterprise Security

Built with security and compliance in mind, including data encryption, access controls, and audit logging.

Seamless Integration

Native integration with CRM, ITSM, and enterprise systems for unified customer data and workflow automation.

Ready to Transform Your Contact Centre?

Explore the comprehensive capabilities of the IntelliSMART platform and see how modern contact centre technology can enhance customer experiences.