IVR Flow Builder
Interactive visualization of Amazon Connect-style call flows and routing logic
Main Customer Service Flow
Primary IVR flow for customer service inquiries
Welcome Message
welcome"Welcome to IntelliSMART Customer Service. Your call is important to us."
audioFile: welcome.wav
Main Menu
menu"Press 1 for Technical Support, Press 2 for Billing, Press 3 for Sales, Press 0 for Operator"
Menu Options:
1Technical Support
2Billing
3Sales
0Operator
retries: 3timeout: 10
Route to Tech Support
routing"Routing you to our technical support team..."
skillRequired: technicalroutingStrategy: skill-based
Route to Billing
routing"Connecting you to our billing department..."
skillRequired: billingroutingStrategy: skill-based
Route to Sales
routing"Transferring to our sales team..."
department: salesroutingStrategy: load-balancing
Tech Support Queue
queue"You are currently in queue. Estimated wait time is a few minutes."
queueName: tech-support-queuemaxWaitTime: 300
Billing Queue
queue"Please hold while we connect you to the next available billing specialist."
queueName: billing-queuemaxWaitTime: 180
Sales Queue
queue"A sales representative will be with you shortly."
queueName: sales-queuemaxWaitTime: 120
Transfer to Agent
transfer"Connecting you now..."
transferType: agent
Transfer to Operator
transfer"Transferring to operator..."
transferType: operator