Omnichannel Support

Unified customer experience across voice, chat, email, and virtual agent channels

Voice

0

0% of total

Chat

0

0% of total

Email

0

0% of total

Virtual Agent

0

0% of total

Recent Interactions

All channels

Alice Brown

Customer ID: CUST-6492

abandoned
Unassigned
outbound

Call abandoned

Dan Green

Customer ID: CUST-2137

completed
Emily Rodriguez
6:32
inboundneutral

Customer inquiry resolved successfully

John Smith

Customer ID: CUST-7529

completed
Unassigned
9:05
inboundpositive

Customer inquiry resolved successfully

Dan Green

Customer ID: CUST-4764

completed
Sarah Johnson
7:31
inboundpositive

Customer inquiry resolved successfully

Bob Wilson

Customer ID: CUST-7466

completed
Robert Taylor
11:46
outboundpositive

Customer inquiry resolved successfully

John Smith

Customer ID: CUST-6545

completed
David Park
8:22
inboundpositive

Customer inquiry resolved successfully

Dan Green

Customer ID: CUST-5455

completed
Michael Chen
3:21
inboundpositive

Customer inquiry resolved successfully

Alice Brown

Customer ID: CUST-5201

completed
Sarah Johnson
4:23
inboundpositive

Customer inquiry resolved successfully

John Smith

Customer ID: CUST-6653

completed
Emily Rodriguez
11:25
outboundneutral

Customer inquiry resolved successfully

John Smith

Customer ID: CUST-3394

completed
Robert Taylor
2:55
inboundpositive

Customer inquiry resolved successfully

Bob Wilson

Customer ID: CUST-3007

completed
Unassigned
7:57
outboundneutral

Customer inquiry resolved successfully

Alice Brown

Customer ID: CUST-7545

completed
Unassigned
11:37
inboundpositive

Customer inquiry resolved successfully

Dan Green

Customer ID: CUST-4347

completed
David Park
10:17
outboundneutral

Customer inquiry resolved successfully

Alice Brown

Customer ID: CUST-1621

abandoned
Unassigned
inbound

Call abandoned

Bob Wilson

Customer ID: CUST-2428

completed
Jessica Martinez
2:37
outboundnegative

Customer inquiry resolved successfully

Omnichannel Benefits

Unified Customer Context

Customer history and context maintained across all channels for seamless experience

Flexible Channel Switching

Customers can switch channels mid-conversation without losing context or progress

Consistent Service Quality

Same high-quality service standards maintained across voice, chat, and email

Real-Time Routing

Intelligent routing ensures customers reach the right agent regardless of channel